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How dps25 Handles Your Personal Data

Your account with dps25 involves real payment activity — bKash top-ups, Nagad withdrawals, Rocket transfers — and we take the privacy of that data seriously. This policy explains exactly what we collect, why we collect it, and how you can request changes or deletion.

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dps25 How dps25 Handles Your Personal Data
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We use SSL encryption on every page and every API call, so data moving between your device and our servers is protected in transit. Account sessions time out after inactivity, and any new device login triggers a one-time verification step to your registered mobile number — the same number linked to your bKash or Nagad wallet.

Encryption in Transit

SSL covers all account pages, deposit flows, and withdrawal requests. Your payment details are never sent over an unencrypted connection.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can decline non-essential cookies from the cookie banner on first visit.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by our operating obligations. You can request deletion after that period.

Access Requests

You can ask for a full export of your personal data at any time. We will prepare it and send it to your registered contact within a reasonable timeframe after verifying your identity.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review what data we hold, correct something, or ask us to delete your account, our support team handles privacy requests directly. You do not need a lawyer or a formal letter — a message through any of the channels below is enough to start the process.

Team online

Live Chat

Open the chat widget from your account dashboard. Privacy requests are flagged to the right team and you will get a response within the same session where possible.

Email Support

Send your request to our support address with your registered mobile number. We confirm receipt and aim to respond within a few business days.

Account Settings

Some data preferences — like marketing contact opt-out — can be changed directly inside your account settings without contacting support at all.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled at dps25. If something is not covered here, contact support directly.

We collect your name, mobile number, and the payment method identifiers you use — such as your bKash or Nagad number. Device type and IP address are also logged for security purposes.

Only with payment processors like bKash, Nagad, and Rocket, and with fraud-prevention services that are part of running your account. We do not sell your data to advertisers or unrelated third parties.

Yes. Contact support via live chat or email with your registered mobile number. We will verify your identity and send you a data export within a reasonable timeframe.

Send a deletion request through live chat or email. After identity verification, we will close your account and remove personal data, subject to any retention obligations we are required to meet.

Transaction records — including bKash, Nagad, and Rocket payment history — are kept while your account is active and for a set period after closure, as required by our operating obligations.

Your rights and our obligations depend on applicable local law and the eligible regions we serve. If you have questions specific to your situation, contact our support team for clarification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.